The eCommerce market industry is a gold mine of solutions and platforms, replete with varying options for all your enterprise-eCommerce-business needs. That being said, if you’re on the lookout for the best fit for your type of eCommerce business, you’ll immediately be faced with at least a couple options. And if you have been in the scene for a while now, you might have noticed prominent brands, such as Shopify and Volusion.
Both these eCommerce platforms offer enterprise solutions. Shopify with its Plus plan and Volusion with its Mozu platform.
To help you make a better decision in choosing between the two prominent enterprise-eCommerce-solutions providers, we’ll make a couple of important comparisons. This way, you will be able to make an informed decision.
However, it is important to note that both Mozu and Shopify Plus offers the same core functionalities and features that even other performing platforms in the industry lag behind:
- Inventory Management and Tracking.
- High Level Product Management and Creation.
- Customer Data Maintenance.
- Built-in Design Templates for Your Storefront – Includes Custom and Pre-Built Designs.
Both Shopify Plus and Mozu are also SaaS platforms.
What are SaaS platforms?
SaaS or Software as a Service is a platform wherein your website is hosted in the cloud. In enterprise ecommerce, this is important because this type of technology determines:
- How you can take control of your back-end systems.
- How your ecommerce website is hosted along with other security features.
- How frequently you can implement customizations and integrations and to what extent.
- How you can scale-up to a more extensive eCommerce website.
So, what’s the brighter side of having a SaaS platform?
This means that as a SaaS platform, management and maintenance of your back-end infrastructure – that is, your servers – is handled by the vendor, not you. This is, of course, at a price, but the advantage is that, you can focus your other resources on your actual eCommerce business – strategizing and planning a more effective sales and marketing campaign to meet your projected ROI.
Along with hosting your website’s infrastructure and database, a SaaS platform also offers security for your website. Outsourcing your website’s security to a certified PCI-Compliant vendor, rather than establishing and installing your own security mechanism, lessens the risks of a breach. Security should be on top of your list of priorities, especially since you are running an eCommerce store and your customer’s data are very sensitive – much like a bank’s data for its clients.
Now that we’ve covered that, let’s take a closer look at the comparisons of these two enterprise-eCommerce-solutions providers.
Since both platforms are SaaS, you will need to pay for licensing along with hosting expenses.
Pricing for enterprise-ecommerce platforms are usually customized, depending on each client’s needs and requirements, so the pricing varies from client to client. With this, pricing plans are usually quotation-based.
For Shopify Plus, the lower-priced bracket for licensing has a starting cost of $1,200 per month – that is an annual subscription rate of $14,400. This price, however, does not include fees from additional customizations, extensions, and other integrations. Each of these add-on upgrades has their own price tags.
For Mozu however, pricing has not been so clear since it’s just a relatively new enterprise platform for eCommerce. It was initially reported that the platform-usage alone costs $5,000 per month.
Extensions and Add-on Integrations Comparison
Mozu has a place for its collection of extensions and add-on integrations, called Marketplace. It is currently housing a total of 88 integrations. Below are some of the categories that these integrations are currently listed:
- Account and Billing
- Analytics and Reporting
- Business Intelligence
- CMS (Content Management System)
- Enterprise Resource Planning
- Fraud Prevention and Security
- Shipping and Fulfillment
- Social Commerce
On the other hand, Shopify Plus also has a collection of extensions and add-on integrations available via its Shopify App Store. It currently houses a collection of 1,000 add-ons from both Shopify and from third-parties. Even with its huge collection of add-ons, Shopify REST API is available for developers who want to make their own custom integrations and connections.
Available Payment Processing Comparison
Shopify Plus boasts a platform that offers 70+ payment gateways. Aside from the available payment gateways, Shopify Plus now runs its own payment processing under Shopify Payments. Payment processing under Shopify also covers Paypal and Bitcoin transactions for your customers who shy away from credit or debit card payments. Payment transactions are also available in different regions and for different languages. Incentive is also given for credit card rates so payments are usually reduced to a certain percentage per transaction.
As for Mozu, currently, it is only connected to ten (10) payment gateways. This number includes the most popular names in the payment processing industry such as:
- Amazon Payments
- Paypal Express Checkout
- Paypal Payflow Pro
Mozu provides an open documentation for this service. This makes it easier for your website stores to connect to these payment gateways.
Support System Comparison
Both enterprise-eCommerce platforms offer similar support ecosystem with very little differences, including:
- 24/7 Customer Service Via Phone and Email
- Ecommerce Community Forums and Groups
- Online Help Center for a Documentation of FAQs and Other Related Topics
Additionally, Shopify Plus also provides the following:
- Merchant Success Managers – They are designated professionals who caters directly to the needs of the merchants and offer a direct line to Shopify.
- Shopify Experts – Professionals who are hired to complete certain Shopify tasks such as integration, website design, product line improvements, and a lot more.
Mozu, on the other hand, offers the following:
- Dev Center – A documentation of all available topics in managing the platform, including commonly encountered issues and bugs and how to resolve them.
- Account Managers – Just like Shopify, Mozu assigns an account manager to help in managing an enterprise-ecommerce website.
- Mozu Experts – There’s also many professionals available on contract from Mozu that you can hire to make the best out of the platform.
Comparing Mozu Vs. Shopify Plus and Coming Up With a Verdict
Mozu is relatively new in the industry compared to Shopify Plus. This, however, does not mean Mozu is the less powerful when it comes to the overall functionality. Each enterprise-eCommerce-solutions provider target very specific types of merchant. If your business needs and requirements align with what Mozu or Shopify Plus is offering, then, that is your starting point. You can then make more comparisons and strike out those that you don’t need.
At the end of the day, choosing the best enterprise-eCommerce-solutions provider is not about which platform provides more features and functions. Rather, it is about which platform can address your current business requirements and goals.